Samples, Returns, & Shipping

Samples and Returns

At Design Theory Hardware, we believe in the importance of seeing and feeling hardware in your space before committing to a large quantity of cabinet knobs or pulls. We offer a cabinet hardware sample program for that very reason.

Showroom Sample Policy: Individual cabinet hardware pieces (samples) may be purchased and returned within 14 days from the date of pickup, exempt from a restocking fee.

Webstore Sample Policy: Individual cabinet hardware pieces (samples) may be purchased and returned within 14 days from the date of delivery, exempt from a restocking fee.

Samples must be returned in the same condition in which they were sold, including all fastening hardware and product packaging. Samples not meeting these requirements will incur a restocking fee.

Please contact us for a returned goods authorization (RGA). RGA’s must be requested and return packages postmarked within 14 days of the original confirmed delivery date. No returns will be accepted without an RGA.

All door hardware sets and non-sample returns will be subject to a 30% restocking fee. Refunds issued will be applied to the original form of payment, excluding shipping and handling costs.

Shipping

Our standard shipping methods are either USPS Priority or UPS Ground. We also offer expedited shipping options: 3-Day, 2nd Day or Overnight. When selecting your preferred method of shipping, please be aware that expedited shipping does not decrease the typical lead time for products, but will allow you to receive your order sooner once products ship from our showroom. While most products will usually ship in 7-10 business days, there are exceptions. Please see individual product pages for corresponding lead times.

Need to ship internationally? Contact us so that we may calculate the best shipping options based on your location.